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Working With Anderson Propane: Here’s What You Can Expect

If you’re thinking about making the switch to Anderson Propane, there are a few things you can expect:

  1. Experience
  2. Communication
  3. Integrity
  4. Convenience

Experience

For 25 years, we have placed hard work and diligence at the forefront of everything we do. This has given us the experience to provide you with the high-quality care, products, and customer service you expect. From our in-office staff to the delivery drivers and technicians that work with you at your home, our team is here to help you in any way we can.

“Excellent experience, from setting up the service request, receiving the quote, and completing the service.”

– Jeannie W.

Communication

We are committed to being a customer-first company that sets the highest standards in the industry. To us, this means expert communication is critical from start to finish. Whether you call the office during normal business hours or the 24/7 emergency line, you can always expect a friendly voice when you need us most.

“Everything from start to finish was awesome. Communication was great and the entire crew demonstrated professionalism. We truly appreciate the service that Anderson Propane has provided.”

– Ben F.

 

Integrity

Our work matters to us – all jobs alike. Customers can count on us for professional installation and quality maintenance time and time again. We stand by everything we do and will not hesitate to correct ourselves and the issue if we’ve made a mistake.

“We had a mix-up on the service to be performed. I had requested that my propane-fired fireplace and Rinnai on-demand propane-fired water heater be serviced on the same day, but the technician was only told to do the fireplace and did not have to proper tools to do the water heater. However, Anderson Propane reacted quickly and sent another technician to do the water heater on the same day. So, everything was resolved to my satisfaction and all the scheduled work was completed on time with a minimum of inconvenience. I appreciate getting the VIP treatment after I called in to notify the service department of the problem. I am happy with the results. Thank you, Anderson Propane for getting the service call completed on time!”

– Bruce H.

 

Convenience

It is always our goal to make working with us as seamless as possible. We offer many conveniences such as a customer portal to manage your account, tank monitoring so you can view your tank level right on your phone, automatic delivery so you never run out of propane, payment plans to suit your budget, and text alerts to notify you when our technicians are on the way!

“I enjoyed your employee’s professionalism and responsiveness. The text messaging system was great especially letting us know that an employee was on their way and their name. I appreciated it and wish larger companies could reach your level of professionalism. Thank you.”

– Juan U.

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Our Top Priority is You

This post has been updated as of April 1, 2020 from it’s original post on March 16, 2020 and last update March 18, 2020.

As we all continue to navigate our “new normal” together during this coronavirus pandemic, Anderson Propane is committed to maintaining a safe and healthy environment for our employees and you.  We take this responsibility seriously and as a result, our team has taken several actions to ensure that you have uninterrupted service to your home and business.

Fortunately, to date no Anderson employee is ill with the COVID-19 virus.  

As of Thursday, March 19th, the Anderson Propane corporate office and showroom are closed to the general public. Our office staff are active from home during regular business hours and we are always available 24/7 through our telephone and online support. Contact us immediately by phone with emergencies.

Anderson Propane has suspended all work requiring in-home service unless it is an emergency.  Our Anderson team members will coordinate with you to discuss your situation and service needs on an individual basis.
 
We have temporarily suspended leaving delivery tickets when a delivery has been made to limit exposure for our drivers and you.  However, you may request a copy of your delivery ticket to be emailed or mailed. 

What you can do to help?

  • Stay home and login to Anderson Propane’s MyFuelPortal to pay bills, check balances, order fuel and schedule service.  If you do not yet have access, go to our website, www.AndersonPropane.com, click on the red button in the upper right hand corner “MANAGE YOUR ACCOUNT/PAY ONLINE” to get started.
  • You may also pay bills, place orders and make account information inquires by phone to our main lines, (540) 373-9096 or (804) 784-6041; our staff is standing by to help. 
  • Send your account information inquires as well as other general inquiries via email to customerservice@andersonpropane.com
  • Sign up for paperless billing and text alerts that will help keep you informed on deliveries and payments.

Rest assured, we will continue to monitor the situation and will provide the latest updates and helpful resources on our Facebook page as well as AndersonPropane.com.  For any questions you have regarding Anderson Propane and how we are handling the COVID-19 pandemic, please email covid19@andersonpropane.com.
 
We appreciate your trust in us and please know that we are here if you need us.

Sincerely,

Anderson Propane’s Management Team

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Anderson Propane Service Acquires Blue & White Propane

We are pleased to announce the recent acquisition of Blue & White Propane in Richmond, Virginia.

Selecting a buyer with the same integrity and dedication to customers was critical to the decision by Blue & White and Anderson Propane is committed to upholding their highly revered values.

As a family-owned and operated company, we remain devoted to going above and beyond for our customers, serving them the old-fashioned way with integrity and a smile. Our professionals are committed to being a customer-first company that sets the highest standards for safety and service in the industry.  Anderson Propane is passionate about delivering propane to our customers, both residential and commercial, with accuracy, integrity and a service-oriented attitude. We monitor, route and deliver propane economically and efficiently to ensure that every customer receives a constant and reliable source of propane.

At Anderson Propane, we offer many available conveniences.

You may elect to go paperless, receive text alerts for service call reminders, deliveries completed, and more.  We can make billing easy with our budget payment plan by simply splitting your estimated total propane costs into 12 easy, monthly payments.  No surprises on your bill!

Even more information about our services can be found on our website.  AndersonPropane.com can help you find important safety information, check out our current deals, as well as manage your account online with our fuel portal.  Plus, find out what others have to say about us on the Feedback page.

If you were a Blue & White Propane customer and have any questions or concerns regarding your account, our customer service representatives are available Monday-Friday 8am – 5pm.  You may reach us by phone, 540-373-9096 or online.  And for all of our customers, if you have an emergency, call the main line and our after-hours service will be there to take the call, 24 hours a day, 7 days a week.

We look forward to continuing the great relationship many customers had enjoyed over the years with Blue & White.

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Get Text Alerts with Anderson Propane

Anderson Propane Service is excited to announce our new Text Message Alerts!

We are always trying to find new ways to help our customers manage their accounts and provide you with the best service possible.

Now, you can receive text alerts for the following services or actions:

  • Call Ahead Delivery Reminders for those customers that have requested we call them ahead to remind them to unlock gates and secure pets.
  • Day Before Service Call Reminder
  • Service Technician in Route
  • Delivery completed lets you know exactly when we delivered and how many gallons.  Plus, the alert will provide you with a link to our online fuel portal to quickly access your account details and pay.
  • Posted Payment alerts will provide you with the added security of knowing when your payment has posted to your account.

Signing up is simple; give us a call or click here and sign up online, now.

We just need to verify your account and add the mobile number with which you wish to receive the alerts.  It really is that simple.  There is no added cost to your account for this service, however, do check with your mobile phone provider in regards to the costs of receiving messages.Woman outside using smartphoneIf you find that you no longer wish to receive the alerts, it is just as easy to cancel.  Give us a call or drop us a line with the request to terminate and we will remove this service from your account.

Your Experience Is Our Top Priority.

 
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Your response time was amazing and Sebastian was professional, friendly and knowledgeable. A propane leak was found immediately from the Regulator leaking and he responded to repair it . Great work!!!

Sue Hall
★★★★★

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I am very satisfied with the entire Anderson team. Everyone at Anderson went out of their way to make my wife and I feel like one of the Anderson Family. When they were completed doing our Gas Conversion job, Sherry and I were very confident that we couldn’t have found anyone that could’ve done a better job. Thank you very much Anderson Propane!

Larry Thompson
★★★★★

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My wife even made a nice comment about how well the technician performed his job! Your salesman Tony is the spoon that steers the pudding for me.

Chuck Reece
★★★★★

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Your response time was amazing and Sebastian was professional, friendly and knowledgeable. A propane leak was found immediately from the Regulator leaking and he responded to repair it . Great work!!!

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I am very satisfied with the entire Anderson team. Everyone at Anderson went out of their way to make my wife and I feel like one of the Anderson Family. When they were completed doing our Gas Conversion job, Sherry and I were very confident that we couldn’t have found anyone that could’ve done a better job. Thank you very much Anderson Propane!

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My wife even made a nice comment about how well the technician performed his job! Your salesman Tony is the spoon that steers the pudding for me.

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I was impressed from the 1st time I spoke to someone. The lady on the phone was relaxed, helpful and patient, explaining the process and how things would go. The best part was the gentlemen who came out to look at our tank, equipment, lines and repairing as needed.

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I had a great experience with Anderson! Landscapers accidentally severed the feed line into my house, and they advised me of the immediate actions I needed to take, things to be aware of and had a manager and field tech out for the repair almost immediately. Very impressed with the service!

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After purchasing our new home we called to set up account and the next day they were over doing a safety inspection, installed wireless monitor and ensured we we informed of proper carbon monoxide alarm placement. Awesome service.

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Just when you loose hope in in customer service Stephanie comes along and gives you faith that it will all be okay. Amazing does not even come close to there service she provided during a difficult situation.

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I have been with Anderson Propane for 19 years. I am very happy with all the services they provide. The staff there is also the best…

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The Gentleman who came to test the equipment and perform a safety check was on time, professional, knowledgeable and very easy to talk to. he explained things well. Great job!

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The technician explained everything with ease. Sure do appreciate their understanding in our situation and helpfulness.

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Excellent experience, from setting up the service request, receiving the quote, and completing the service.

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All of the people we interfaced with were professional and courteous. Installation was prompt and well done. Safety was a clear priority. A job well done by all.

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Turnkey Installation Simplifies Your Project.

When you work with Anderson Propane, you can depend on our turnkey process from start to finish. We partner with dependable, local electricians and plumbers to coordinate installation of generators and tankless water heaters. That means that we schedule each element of the project and provide one invoice upon completion. How easy is that!

Serving Fredericksburg & Central VA Since 1996.

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