FAQs

Expert Answers To Our Most Frequently Asked Propane Questions.

General FAQs:

We are following all state and federal guidelines in regards to the COVID-19 pandemic. We are also updating our blog with any changes as we make them. If you have specific questions or would like to make a request, please contact our main office via phone at 540-373-9096 or email us at [email protected]

We make it easy and affordable to power your home and business with clean, green propane. Total customer satisfaction is always top of mind for our team and conveniences like online account management and remote tank monitoring streamline your everyday needs to make life easier!

In fact, we not only make your life easier with our customer conveniences, but we truly are a one-stop shop. When you purchase an appliance from Anderson Propane, we will install gas lines, pull permits for the work, schedule safety inspections, and install and maintenance almost all of the items we sell. How convenient is that?!

This is one of our favorite questions because we have so many good answers!

Switching to propane is an immediate and effective way to make a positive impact on the environment because it is a low-carbon alternative fuel that produces 43% fewer greenhouse gas emissions than using an equivalent amount of electricity generated from the grid. In 2020, 60% of all electrical power generation in the United States came from burning coal or natural gas. By replacing heavy carbon engines and appliances, clean and renewable energy like propane can accelerate decarbonization today. Learn more about the benefits of propane!

All you have to do is contact our office to start the process. We’ll guide you through your options and schedule our technicians to visit your home.

While you are the owner of your propane tank, you are required to test the tank’s cathodic protection system every three years. This test must be conducted by a trained technician at your expense. You must also maintain all the outside piping and regulators at your expense. In addition, be sure to contact your homeowner’s insurance to ensure you are able to own your own propane tank.

Contact our team with any additional questions or to schedule those services.

We recommend you sign-up for our Automatic Delivery program or choose remote tank monitoring to ensure you never run out of propane. We use advanced, weather-based monitoring to estimate tank levels for our customers on the Automatic Delivery program. This innovative tool allows us to schedule delivery when we estimate your tank is low. For those of you with remote tank monitoring, we’ll send out a technician when you need a refill!

Customers keeping an eye on their fuel levels as part of our will-call program should contact us when the tank reaches 30%. We do not recommend establishing your account as a will-call account. While we typically can guarantee delivery within 5-7 business days, bad weather can extend that time frame due to unsafe driving conditions and the volume of requests.

Each propane tank has a gauge that shows how much fuel is currently in the tank. When we fill a propane tank, we only fill it to 80% capacity to allow for the natural expansion that can happen in warm weather. Please keep in mind that weather conditions and your lifestyle can impact the amount of propane you use. If you have company over the winter and the weather is extremely cold, we recommend you take a look at your gauge and contact us when it gets close to 30%.

No. We believe in over-delivering on SERVICE, not gallons. We never top off a tank just because it’s convenient for us. Using our sophisticated forecasting modeling, we’ll monitor your propane usage and route a truck to your location when your levels are low (usually at about 30% full) or when we identify a significant need due to changes in local weather.

Yes! With online account management, you can handle most of your propane needs:

  • View account history and statements
  • Sign-up for a propane payment plan
  • Request delivery or a service call
  • Pay bills and set up automatic payments
  • Request paper copies of your invoices and statements
  • View estimated tank levels and sign up for Automatic Delivery

We service most brands we sell out of Anderson Propane and Anderson Hearth & Home. To find out if we can service your appliance, contact our team to get a list of brands!

If you’re planning an outdoor project or home addition that stretches into your yard, you need to make two calls:

  • Call Us: Propane gas lines are privately owned, meaning Virginia 811 will not mark their location. We’ll come out and mark the location of your underground tank and gas lines at no charge when you’re planning your project.
  • Call Virginia 811: Other underground utilities could be in your yard. Contact Virginia 811 at least three business days before beginning any digging.

The health and safety of our community are paramount to Anderson Propane. That’s why it is our policy to perform a FREE Gas Safety System Check when occupancy changes in a home that currently has one of our leased tanks. We will verify the connection and document any previous or new appliances and units that are within the home. Service is disconnected on the day of closing to properly close your propane account. To avoid any delay in closing your account or interruption in service for the new owners, please contact us and ask the new homeowners to contact our propane offices immediately:

  • Fredericksburg: 540-373-9096
  • Richmond: 804-784-6041

We are a one stop shop! We work with a licensed and insured electrical company who will install your generator for you.

Unfortunately no, for warranty purposes we can only install units we sell.

We sure will, but we hope you will give us a chance to impress you with our great service!

In most cases, yes. However, sometimes due to the current location of your existing water heater we may not be able to properly and safely vent the new one. To be 100% sure, give us a call!

The water in your home still has to travel the same distance as it did with your tank water heater. You can expect the water to stay hot the entire time you use it without going cold.

Yes you will. The upfront cost may be more expensive, but you will save money on your fuel bill right away and over time, you’ll recoup your initial investment.

Propane Safety FAQs:

Propane is naturally odorless so distributors add ethyl mercaptan to create a rotten egg or sulfur smell. If you smell that, you may have a leak. Contact us asap and we’ll send a representative to inspect your set-up.

If it’s possible, we recommend storing propane away from the house, like in a shed. You can store propane in your garage, as long as it’s well ventilated. Most importantly, do not store propane under your grill and keep it out of direct sunlight.

If you’re planning any projects that involve digging near or around your underground propane tank, give us a call. We’ll come out to your home and mark the tank and gas line locations for free so you can avoid them while working on your project.

Although most homeowners lease their propane tanks from the company that provides them with fuel, some people may own their own tanks. Here are two useful publications about customer-owned tanks.


Propane is naturally odorless so distributors add ethyl mercaptan to make it smell like rotten eggs or sulfur. If you smell propane in or around your home or building, follow these procedures and guidelines:

  • Do not turn on or use anything that initiates a spark, such as: light switches, flashlights, electrical devices or phones.
  • Evacuate the building and property
  • Call 911
  • Call Anderson Propane:
    • Fredericksburg Area: 540-373-9096
    • Richmond Area: 804-784-6041
  • If you are comfortable doing so, turn off the supply of propane to the cylinder or tank.

If you or someone in your home has a limited sense of smell, we recommend purchasing a propane gas alarm.

Are You Ready To Become A Customer?

Your Experience Is Our Top Priority.

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Your response time was amazing and Sebastian was professional, friendly and knowledgeable. A propane leak was found immediately from the Regulator leaking and he responded to repair it . Great work!!!

Sue Hall
★★★★★

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I am very satisfied with the entire Anderson team. Everyone at Anderson went out of their way to make my wife and I feel like one of the Anderson Family. When they were completed doing our Gas Conversion job, Sherry and I were very confident that we couldn’t have found anyone that could’ve done a better job. Thank you very much Anderson Propane!

Larry Thompson
★★★★★

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My wife even made a nice comment about how well the technician performed his job! Your salesman Tony is the spoon that steers the pudding for me.

Chuck Reece
★★★★★

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Your response time was amazing and Sebastian was professional, friendly and knowledgeable. A propane leak was found immediately from the Regulator leaking and he responded to repair it . Great work!!!

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I am very satisfied with the entire Anderson team. Everyone at Anderson went out of their way to make my wife and I feel like one of the Anderson Family. When they were completed doing our Gas Conversion job, Sherry and I were very confident that we couldn’t have found anyone that could’ve done a better job. Thank you very much Anderson Propane!

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My wife even made a nice comment about how well the technician performed his job! Your salesman Tony is the spoon that steers the pudding for me.

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I was impressed from the 1st time I spoke to someone. The lady on the phone was relaxed, helpful and patient, explaining the process and how things would go. The best part was the gentlemen who came out to look at our tank, equipment, lines and repairing as needed.

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I had a great experience with Anderson! Landscapers accidentally severed the feed line into my house, and they advised me of the immediate actions I needed to take, things to be aware of and had a manager and field tech out for the repair almost immediately. Very impressed with the service!

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After purchasing our new home we called to set up account and the next day they were over doing a safety inspection, installed wireless monitor and ensured we we informed of proper carbon monoxide alarm placement. Awesome service.

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Just when you loose hope in in customer service Stephanie comes along and gives you faith that it will all be okay. Amazing does not even come close to there service she provided during a difficult situation.

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I have been with Anderson Propane for 19 years. I am very happy with all the services they provide. The staff there is also the best…

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The Gentleman who came to test the equipment and perform a safety check was on time, professional, knowledgeable and very easy to talk to. he explained things well. Great job!

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The technician explained everything with ease. Sure do appreciate their understanding in our situation and helpfulness.

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Excellent experience, from setting up the service request, receiving the quote, and completing the service.

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All of the people we interfaced with were professional and courteous. Installation was prompt and well done. Safety was a clear priority. A job well done by all.

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Turnkey Installation Simplifies Your Project.

When you work with Anderson Propane, you can depend on our turnkey process from start to finish. We partner with dependable, local electricians and plumbers to coordinate installation of generators and tankless water heaters. That means that we schedule each element of the project and provide one invoice upon completion. How easy is that!

Anderson Hearth & Home is pleased to offer customers an in-person shopping experience at our live burning showroom. Stop by to view our expansive display of fireplaces, inserts, stoves, gas logs, grills, and more.