Archive for year: 2020

Our offices are officially OPEN to the public.

However, please note the Anderson Hearth & Home showroom is open by APPOINTMENT ONLY until further notice.

Give us a call at 540-373-9096 during normal business hours or email [email protected] to make your appointment.

Masks are REQUIRED as mandated by Governor Northam. All Virginians aged five and over are required to wear face coverings in indoor public spaces.

Additionally, please note that we offer many conveniences to conduct business online should you not feel comfortable coming into our offices. Give us a call to learn more.

If you have any questions or concerns regarding how Anderson Propane is handling Covid-19, please reach out to the following email address: [email protected].

Thank you for your patience and cooperation.

Sincerely,

The Anderson Companies

The Anderson Companies 2020 Annual Donation: Zoe Freedom Center

2020 has been a turbulent year for many people in many different ways. As our world learns to navigate through these unprecedented times, The Anderson Companies knew it was important, now more than ever, to give back to our community.

For over 5 years, we have hosted an annual golf tournament with all proceeds donated to various charities. This year with safety in mind, we made the difficult yet important decision to cancel our event. Although we couldn’t raise money through a fun day of golf, our team didn’t let disappointment cloud the most important part of it all: supporting our community.

When it came time to choose an organization to support, the answer seemed clear. According to the Overdose Detection Mapping Application Program, suspected overdoses nationally jumped 18% in March, 29% in April, and 42% in May. These statistics and the Anderson family’s personal experience with addiction and overdose lead them right to Zoe Freedom Center.

Zoe Freedom Center is a non-profit organization in Fredericksburg, VA that strives to educate and help those suffering with addiction find freedom. Husband and wife duo, Mark and Dana Brown, founded Zoe Freedom Center after Dana’s remarkable journey placed this mission on their hearts. In the past year, their organization has helped countless in our community and been a positive force in spreading awareness about addiction.

The Anderson Companies are beyond proud to support Zoe Freedom Center through our annual donation. We look forward to seeing the incredible work they continue to do for our community in the coming years. Your impact is great and our team is thrilled to support the journey to finding freedom from addiction for all. Thank you, Zoe Freedom Center!

https://www.youtube.com/watch?reload=9&v=coafw-A7TUk&feature=emb_title
Zoe Freedom Center Co-Founder – Dana’s Story

If you or someone you know is in need of help, please call the number or email the address listed below:
[email protected]
540-388-2748

If you would like to learn more, volunteer, or donate online to Zoe Freedom Center, please click the link below to visit their website:
https://zoefreedomcenter.org/

For those interested in donating by check, please see Zoe Freedom Center’s mailing address below:
Zoe Freedom Center
PO Box 4041
Fredericksburg, VA 22402

Sources:
https://www.washingtonpost.com/health/2020/07/01/coronavirus-drug-overdose/

We are very excited to officially be re-opened to the public as of Monday, June 22, 2020.

While we look forward to servicing you in person, it is important to continue practicing safe social distancing as well as following all CDC guidelines. In addition to these guidelines, the Anderson Companies are requiring all customers and employees to wear face coverings while in our offices and showroom. We ask that you please come prepared with your own mask; however, if you do not have a covering we will provide you with one.

The coronavirus pandemic is ever-changing and should we need to adjust our personal guidelines as a business, you will find an update here. We look forward to meeting with our loyal customers and welcoming new faces into our business. Thank you for your continued support.

If you have any questions or concerns regarding how Anderson Propane is handling Covid-19, please reach out to the following email address: [email protected]

Sincerely,

The Anderson Propane Team

This post has been updated as of April 1, 2020 from it’s original post on March 16, 2020 and last update March 18, 2020.

As we all continue to navigate our “new normal” together during this coronavirus pandemic, Anderson Propane is committed to maintaining a safe and healthy environment for our employees and you.  We take this responsibility seriously and as a result, our team has taken several actions to ensure that you have uninterrupted service to your home and business.

Fortunately, to date no Anderson employee is ill with the COVID-19 virus.  

As of Thursday, March 19th, the Anderson Propane corporate office and showroom are closed to the general public. Our office staff are active from home during regular business hours and we are always available 24/7 through our telephone and online support. Contact us immediately by phone with emergencies.

Anderson Propane has suspended all work requiring in-home service unless it is an emergency.  Our Anderson team members will coordinate with you to discuss your situation and service needs on an individual basis.
 
We have temporarily suspended leaving delivery tickets when a delivery has been made to limit exposure for our drivers and you.  However, you may request a copy of your delivery ticket to be emailed or mailed. 

What you can do to help?

  • Stay home and login to Anderson Propane’s MyFuelPortal to pay bills, check balances, order fuel and schedule service.  If you do not yet have access, go to our website, www.AndersonPropane.com, click on the red button in the upper right hand corner “MANAGE YOUR ACCOUNT/PAY ONLINE” to get started.
  • You may also pay bills, place orders and make account information inquires by phone to our main lines, (540) 373-9096 or (804) 784-6041; our staff is standing by to help. 
  • Send your account information inquires as well as other general inquiries via email to [email protected]
  • Sign up for paperless billing and text alerts that will help keep you informed on deliveries and payments.

Rest assured, we will continue to monitor the situation and will provide the latest updates and helpful resources on our Facebook page as well as AndersonPropane.com.  For any questions you have regarding Anderson Propane and how we are handling the COVID-19 pandemic, please email [email protected].
 
We appreciate your trust in us and please know that we are here if you need us.

Sincerely,

Anderson Propane’s Management Team

Immediate Job Opportunity, Anderson Propane Service is looking for a Service Technician.

Anderson Propane is a family-owned and operated company that has served as a complete propane provider for families, businesses and builders for more than 20 years in the Fredericksburg area.  We are committed to being a “customer-first” company that sets the highest standards for safety and service in the industry. Our customer can always expect professionalism and a friendly voice on other line whenever they need us and you could be one of those voices.

Anderson Propane is seeking a new employee at our Fredericksburg warehouse location.  We are interested in hiring a Full-time Service Technician starting immediately.

We are looking for a team player with strong customer service, organizational and industry specific skills that have abilities to multitask and perform in a busy, fast-paced diversified environment.  The applying individual should be personable, self-motivated, have an outgoing attitude and desire to work with the public.  We offer an excellent opportunity in a pleasant working environment with company benefits.

Service Technician Job Description

Main Job Tasks and Responsibilities

Our service technicians perform installations, maintenance and repairs including safety checks of propane systems and appliances safely for our customers. They may also repair and perform maintenance of propane tanks and other equipment. Our technicians strictly adhere to government regulations and Anderson Propane’s operating procedures while working independently or in a team environment to offer the best possible customer experience, fostering strong relationships that build trust in our company.  In addition, our technicians serve as ambassadors providing hands-on explanations and technical guidance of any new or updated products and services to our customers while upholding the ideals and standards of Anderson Propane.

Being organized is essential to being an effective service technician where the day may consist of varied tasks, installations, training and much more.  Our technicians prepare service records, logs, vehicle and equipment maintenance records and other related documents accurately, neatly, and provide them to administration in a timely manner.  Maintaining complete and up-to-date files on parts manuals, service manuals, and service bulletins as well as adequate parts inventory is also required. We ask that our service technicians maintain a clean and orderly work area by keeping tools, equipment and supplies in proper places.  Performing work safely as to not cause harm to yourself, customers and property, co-workers, equipment, or inventory is a necessity in this positon where the technician may utilize Personal Protective Equipment (PPE) as required. We ask that all operation of equipment and vehicles is done according to Anderson Propane’s policy and government regulations including OSHA regulations, Anderson Propane Environmental Health and Safety (EHS) standards and other work rules and policies. 

This position will require the candidate to be familiar with and able to use mobile devices including phones, GPS equipment, tablets, and printers allowing them to access documents and information quickly and easily as well as communicate with staff via phone or electronic mail and messaging. 

Our service technicians will work with customers to determine the scope of service needed, recommend the right product or direction to solve the customer’s problem.   Monitoring industry products, participating in specialized training, certification courses is also essential to understanding our customer’s needs and available options. We encourage our employees to learn and develop techniques to enhance job performance and to stay current on industry safety and operational standards.

Lastly, in this position, the candidate will need to effectively operate Anderson Propane Service motor vehicles in compliance with government regulations and our company’s motor vehicle safety policy. It will be required to properly utilize and maintain equipment and vehicles, including routine preventive maintenance and repairs.

This position requires a valid Virginia Driver’s License.  You will be required to complete our company Motor Vehicle Report Consent Form or provide a copy of your Motor Vehicle Record prior to the interview process.  All service technician’s driving records are monitored regularly to maintain standards of Anderson Propane’s driver policy.

Education and Experience

Aside from a social and positive personality, service technicians should be self-starting and a proactive problem solver, since not every day is the same and the workplace setting is constantly changing.  Other important experience and abilities for this position include, but are not limited to the following:

  • High school diploma, general education degree or equivalent required
  • Requires two (2) or more years of experience with installation and repair of propane based heating systems, equipment and appliances.
  • Requires two (2) or more years of experience driving with valid Virginia driver’s license.  Current Motor Vehicle Report detailing driving record within company standards
  • General knowledge of tools and home construction recommended
  • Effective knowledge of mechanical, electrical, plumbing, and/or pipe fitting repair and maintenance
  • Strong interpersonal and communication skills
  • Able to calmly and effectively work with time constraints and deadlines
  • Able to demonstrate teamwork and flexibility to meet customer and business needs
  • Calibrate equipment to proper settings. Effectively utilize mechanical, electrical, plumbing, and other specialized skills and the appropriate tools as determined by the job.
  • Read and effectively interpret electrical and mechanical blueprints, manuals, engineering specifications, diagrams, meters, gauges, and control panels to perform installations and repair equipment.
  • Gather and analyze information to diagnose malfunctions and troubleshoot systems.
  • Depending upon job specifications, a service technician may load and deliver supplies of propane according to standard operating procedures. Handle and lift canisters into truck and/or utilize load hose, meters, gauges, and terminal controls for bulk fuel loading (top load and bottom load). Obtain distribution of fuel from Anderson’s plant facility.

Work Environment

Performs essential job functions in various environments, including: driving a commercial motor vehicle and working at a customer site, outdoors where one may not be protected from weather conditions, and in a warehouse environment subject to seasonal temperatures and humidity.

Frequently exposed to hazards including:

Heating oil, kerosene, diesel, gasoline, butane, and/or liquid propane, and related odors and fumes

Moving mechanical parts and vehicles

Noise levels where hearing protection is optional per PPE Plan

Dust, wet surfaces, vibrations, and electrical current

Schedule requirements will vary during peak and off-peak seasons. Extended hours may be required to provide 24/7 on-call or Emergency Service Standby. Ability to report to work on time and in adverse weather conditions is required.

Physical Activities & Requirements

This role requires continuous physical activity to perform essential job functions for the duration of the shift.  Our service technicians continuously bend, crouch, stoop; drive motorized equipment; finger and handle controls, tools and equipment; reach with arms and hands for extended periods while driving and operating equipment; stand and walk for extended periods on uneven surfaces; utilize hands in repetitive motion; utilize eye/hand/foot coordination; twist back and neck. One may frequently balance, kneel, stack, sweep or climb steps throughout the shift.

This role may require the individual to pull, push, lift, and carry up to 50 pounds. Occasionally one may pull, push, lift, and carry 80-100 pounds with assistance. Depending upon location, our technicians may pull or push propane tanks (170+ pounds) utilizing handcart and move large equipment for installation.

Our applicants must be able to hear vehicle and equipment sounds, co-workers and radio. Employees of Anderson Propane must be able to speak to co-workers and customers regarding operations and safety. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Starting Salary:

The starting wage for this position is $17-$22 per hour, but based on experience level; wages will be determined for the full-time position.  Health, Life and Disability insurance are available along with other medical benefits and 401K retirement options.  New employees are awarded paid holidays immediately with vacation and sick leave granted after time employed.   

Join our team!

How to Apply

Please complete our Driver’s Application that can be found on our Careers page online, www.AndersonPropane.com, and supply your DMV record.  A resume and professional references are also encouraged.  The send this information by one of the below options:

Anderson Propane Service, Inc.

Attn: Job Hiring Team

PO Box 300

Fredericksburg, VA 22404

Fax – (540) 899-0678

Email – [email protected]

Or go online to Indeed.com and look for our posting there.

After your driver’s application and motor vehicle record are received, if we are interested, our hiring team will contact you.

Anderson Propane Service, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status, sexual orientation, gender identity or other protected classification.

Your Experience Is Our Top Priority.

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Your response time was amazing and Sebastian was professional, friendly and knowledgeable. A propane leak was found immediately from the Regulator leaking and he responded to repair it . Great work!!!

Sue Hall
★★★★★

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I am very satisfied with the entire Anderson team. Everyone at Anderson went out of their way to make my wife and I feel like one of the Anderson Family. When they were completed doing our Gas Conversion job, Sherry and I were very confident that we couldn’t have found anyone that could’ve done a better job. Thank you very much Anderson Propane!

Larry Thompson
★★★★★

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My wife even made a nice comment about how well the technician performed his job! Your salesman Tony is the spoon that steers the pudding for me.

Chuck Reece
★★★★★

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Your response time was amazing and Sebastian was professional, friendly and knowledgeable. A propane leak was found immediately from the Regulator leaking and he responded to repair it . Great work!!!

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I am very satisfied with the entire Anderson team. Everyone at Anderson went out of their way to make my wife and I feel like one of the Anderson Family. When they were completed doing our Gas Conversion job, Sherry and I were very confident that we couldn’t have found anyone that could’ve done a better job. Thank you very much Anderson Propane!

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My wife even made a nice comment about how well the technician performed his job! Your salesman Tony is the spoon that steers the pudding for me.

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I was impressed from the 1st time I spoke to someone. The lady on the phone was relaxed, helpful and patient, explaining the process and how things would go. The best part was the gentlemen who came out to look at our tank, equipment, lines and repairing as needed.

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I had a great experience with Anderson! Landscapers accidentally severed the feed line into my house, and they advised me of the immediate actions I needed to take, things to be aware of and had a manager and field tech out for the repair almost immediately. Very impressed with the service!

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After purchasing our new home we called to set up account and the next day they were over doing a safety inspection, installed wireless monitor and ensured we we informed of proper carbon monoxide alarm placement. Awesome service.

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Just when you loose hope in in customer service Stephanie comes along and gives you faith that it will all be okay. Amazing does not even come close to there service she provided during a difficult situation.

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I have been with Anderson Propane for 19 years. I am very happy with all the services they provide. The staff there is also the best…

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The Gentleman who came to test the equipment and perform a safety check was on time, professional, knowledgeable and very easy to talk to. he explained things well. Great job!

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The technician explained everything with ease. Sure do appreciate their understanding in our situation and helpfulness.

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Excellent experience, from setting up the service request, receiving the quote, and completing the service.

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All of the people we interfaced with were professional and courteous. Installation was prompt and well done. Safety was a clear priority. A job well done by all.

propane company

Turnkey Installation Simplifies Your Project.

When you work with Anderson Propane, you can depend on our turnkey process from start to finish. We partner with dependable, local electricians and plumbers to coordinate installation of generators and tankless water heaters. That means that we schedule each element of the project and provide one invoice upon completion. How easy is that!

Anderson Hearth & Home is pleased to offer customers an in-person shopping experience at our live burning showroom. Stop by to view our expansive display of fireplaces, inserts, stoves, gas logs, grills, and more.