FAQs

Q?

What makes Anderson Propane different from other propane companies?

A.

Founded in 1996 in Fredericksburg, Virginia, Anderson Propane Service is a leading service provider of residential and commercial propane systems, hearth product installation and service, providing customers a safe and reliable energy source that fits the way they live and work. We provide comfort you can count on with a steady, reliable propane supply and a commitment to your well-being and peace of mind.

With Easy Budget Plan billing, our customers enjoy the convenience of predictable monthly billing, so there are never any surprises on your bill on in your tank. At Anderson Propane, we are committed to being a customer-first company and setting the highest standard for safety and service in the industry.

Q?

Why propane and not electricity?

A.

High efficiency propane appliances are an integral part of today's green homes. Heating a home with propane produces significantly less greenhouse gas emissions than heating a home with electricity.

While electric appliances don’t emit carbon dioxide directly at the home, the electricity that powers those appliances is produced primarily from coal-fired power plants. In fact, a high efficiency propane furnace produces 50% less greenhouse gas emissions than a high efficiency heat pump over its lifetime.

Once installed, high-efficiency propane appliances are less expensive to operate than comparable electric appliances, especially during the colder than normal winters.

Q?

Where can I find more information about propane and the propane industry?

A.

Check out these industry websites for more information:

- Build with Propane

- Virginia Propane Gas Association

- Virginia Petroleum, Convenience and Grocery Association

- National Propane Gas Association

- Use Propane

- Propane Education & Research Council

Go to our Propane Safety Page for videos created by PERC to provide you with a better understanding of how to properly use, store, and check on your propane tank and appliances.

Q?

How do I switch to Anderson Propane Service?

A.

Simply call our office, (540) 373-9096 and speak with one of our customer service representatives to switch your propane service to Anderson Propane.

Is your propane tank owned by another propane company?  We work with many of our competitors to make the switch from another propane supplier an easy process, even if they own your tank.  Work with one our experts and they can help answer your questions and guide you through the process.  In no time, you’ll be enjoying the savings and customer satisfaction of being an Anderson Propane Service customer!

Do you own your propane tank? Then switching over to Anderson Propane Service is even easier.  Just give us a call; we are standing by to help.

Q?

What do I need to know if I own my own tank?

A.

On average, it will take the average tank owner 12-20 years to recoup their investment on the purchase of the tank.  Additionally, customers who own their underground tank are required to test the tank’s cathodic protection system every three years.  This test must be performed by a trained technician at the customer’s expense.  They must also maintain all the outside piping and regulators at their own expense.  Go to our Propane Safety Page to view additional information about owning your own tank and how having Anderson Propane Service tank can save you time and worry.

Q?

How do you know when it’s time for a fill?

A.

Anderson Propane uses advanced, weather-based computer monitoring to let us know when it’s time for your next propane delivery. That means that for your convenience, we will fill your tank when you need it.

Q?

How much gas is in my tank?

A.

The propane tank gauge lets you know how much propane is currently available in the tank and helps you calculate how many gallons remain. In order to allow room for gas expansion, propane tanks are considered full at 80%.

Weather and lifestyle choices heavily impact propane usage – which we think about when estimating our delivery schedule. And while we do everything we can to make sure you have propane when you need it, it does help to be aware of your propane use as well. Use this table to help estimate how many gallons your tank has available, and if you are concerned about your propane level, just give us a call when your gauge is close to 20% so we can make sure to schedule a delivery for you soon.

faq
table

Q?

Are you going to top off my tank?

A.

No. We never top off a tank just because it’s convenient for us. Using our sophisticated forecasting computer modeling, Anderson Propane carefully monitors your propane usage, and will route a truck to fill your tank only when you’re getting low (usually when the tank is about 30% full) or when we identify a significant need due to a change in local weather. We believe in over-delivering on SERVICE, not gallons.

Q?

How does the Easy Budget Plan work?

A.

We simply split your estimated total propane costs into 12 easy, monthly payments. Then you make just one low payment each month. No surprises on
your bill! Each year, we'll recalculate your balance, and any remaining balance on credit can be rolled over into the next year’s monthly payment plan.

Q?

Can I go online to pay my bill?

A.

Yes, you can manage your account online through MyFuelPortal. Here, you can do many tasks from the comfort of your home or on the go! The many features offered include:

* View account history and statements
* Sign up for a budget plan
* Request a delivery or service call
* Pay your bill or set up automatic payments
* Request to have your invoices and statements emailed to you
* View estimated tank levels and sign up for automatic delivery
Registration only takes a few moments of your time, just follow these easy steps:

  • Click Here (don’t forget to finish reading the instructions)
  • At the bottom of the page, click “Register As A New User”
  • Fill in the account number, your email address, and create a password.
  • If your email address is already in our system no other information is needed.
  • If we do not have your email address on file, please call us at (540)373-9096.
  • You will receive a confirmation email, sometimes it will go into your spam or junk folder.
  • Then just click the link in the email and you are ready to login!

Q?

If I smell propane, what should I do?

A.

Treat all propane gas odors seriously. Any odors may indicate a dangerous situation. If you think you smell propane in or around your home or building, immediately follow these procedures:

  • Do not turn on or use anything that initiates a spark such as light switches, flashlights, electrical devices or phones.
  • Quickly get everyone out of the home or building.
  • Turn off the supply of propane at the cylinder or tank.
  • Call 911.
  • Do not allow re-entry to the area until it has been cleared and the leak has been
    shut off.
  • Call Anderson Propane Service at (540) 373-9096.

Propane is naturally odorless. An odorant (called ethyl mercaptan) is added so that propane leaks can be easily detected. If you have a situation in which someone in the household may have a limited sense of smell, you may want to consider purchasing a propane gas alarm. An alarm may provide an extra measure of warning but is not a substitute for regular propane system and appliance inspection.


Q?

Does Anderson Propane work on gas appliances?

A.

Yes! Anderson Propane’s Service Department is staffed with certified and trained gas professionals. Our Service Department can assist you should you find that one of your gas appliances is not working properly. We service all the name brands that we offer in our showroom and more. Call us today and find out if your appliance brand is on the list. We can also perform an annual gas appliance maintenance and cleaning when you call to schedule an appointment.

Q?

I am having some work done in the yard near my tank, what should I do?

A.

• To avoid damaging underground utility lines on your property, whoever is going to be doing the work should contact Virginia 811 at least 3 working days (excluding weekends and legal holidays) before beginning any digging.
• Virginia 811 will not mark any privately owned lines, like your propane gas line, please call our office, (540)373-9096. We will come out and mark your tank and gas lines at no charge to you.

Q?

I am putting my home on the market, what should I do?

A.

Anderson Propane Service has tanks installed on your property and is your propane provider. Your safety and the safety of the home buyer is our number one priority. In order to assure that the gas system on your property is properly working and leak free, it is our policy to perform a free Gas Safety System check when occupancy changes hands. Service will be disconnected the day of closing, to avoid an interruption in service, please contact our office immediately at (540) 373-9096 and we will be happy to assist you in this process.